Happy Holidays! Our warehouse will be closed periodically between Christmas and New Year.
Please allow for longer processing times on orders placed between December 24th and January 5th, as our team takes some time to recharge. Thank you!
Frequently Asked Questions
-
Once your order is placed, we aim to process it within 2-3 business days.
These times may be longer than usual during launches or sale periods, up to 7-10 business days depending on volume.
Please expect between 7-14 business days for standard shipping within mainland North America, 8-21 business days for International destinations.
*** US Customs is currently experiencing backlog due to the recently implemented tariffs. Please take this into account prior to ordering and when awaiting your delivery
All shipping times are estimates, and not guarantees.
All orders are placed & processed via a secure payment gateway. -
All orders are shipped from Vancouver, Canada. US orders are passed along to USPS in Blaine, WA with the help of our shipping partners.
All duties for orders shipping to the US are covered by Parade.
Please note - USPS tracking numbers will be updated once parcels have crossed the border.
-
United States:
We offer free shipping to the United States for orders over $99. Orders below the $99 cutoff are subject to a $15 flat rate shipping fee. Shipping cutoff is calculated after discounts and before taxes.
Duty free shipping - all duties are covered by Parade for orders shipping to the USA.*Please allow 2-3 business day to process before shipping.
*We cannot currently guarantee shipping delivery times due to lengthy customs delays at the US border
We are not currently able to ship to US territories including Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands and American Samoa.
Within Canada:We offer free shipping within Canada for orders above $79. Orders below the $79 cutoff are subject to carrier-calculated shipping rates based on the weight and destination. Shipping cutoff is calculated from your subtotal - after discounts and before taxes.
*Please allow 1-2 business day to process before shipping. Up to 7 business days during launches and sales.
*All shipping times are estimates, and not guarantees.International:
We offer international shipping at a weight-based rate. The shipping rate will be calculated at checkout.
International orders may be subject to duty or customs fees. Parade is not responsible for fees associated with international shipments. All owing duties or customs must be paid by the parcel recipient.
-
Please email help@parade.ca if you would like to edit or cancel an order and we will try our best to catch it prior to shipping.
FOR SALE EVENTS we are unable to edit orders once placed. If you need to change any order details, we will cancel the order on your behalf so you can place a new order with updated info and/or styles.Inventory Discrepancies
If for any reason, your selected merchandise is out of stock, we will inform you immediately via email. You will not be charged for any item that is out of stock, and we will remove and refund the item from your order.
If you have any questions regarding your order, please email us at help@parade.ca, and we will be happy to help you.