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Shipping

We are currently offering a  FREE STANDARD SHIPPING SPECIAL on all orders this month!

Note: standard shipping delays may occur with USPS due to high volume and extra safety measures.

We offer a Weight Based Shipping Rates to all international destinations outside of Canada and the USA.

All domestic orders are sent from Washington State via USPS unless requested otherwise, and all international orders are sent from Vancouver, BC via Canada Post. Please allow 2-3 days for your order to be processed and shipped, and expect between 7-10 business days for standard shipping within North America, 8-21 business days for international destinations - sometimes it will arrive sooner.  We as the shipper, are not responsible for customs delays or duties owing into your country.

Please note domestic packages are sent through USPS, and international packages are sent through Canada Post. A tracking number will be provided for every order.  If for any reason you do not receive tracking, please contact us at help@parade.ca

Backorder/pre-order items: Items available for backorder/pre-order will have an estimated ship date listed on the product page (i.e. Shipping March 15!), when selecting the specific style. Please note these dates could vary up to 1 week, and are only estimates. We aim to provide up-to-date information on delivery dates. If your order includes backordered/pre-ordered items, we will ship your entire order together, unless otherwise requested. 

If you have any questions regarding your order, please email us at help@parade.ca, and we will be happy to help you.

Wholesale customers - please see wholesale account for shipping rates & specials.  International customers outside of North America please contact us for quotes.

Order info

All orders are placed & processed via a secure payment gateway.

Accepted methods of payment are Paypal, Visa, Mastercard & American Express.

If, for any reason, your selected merchandise is out of stock, we will inform you immediately via email. You will not be charged for any item that is out of stock, and we can remove the item from your order or substitute the item.


Privacy and Security

Your privacy is important to us. We will never sell customer information to other companies or individuals and all credit card information is processed through Shopify and Paypal. All personal information remains confidential and is used for internal purposes only. All online orders are placed & processed via a secure site.

 

Contact Us

We are available to answer any questions you may have, Monday to Friday, 10am to 5pm (Pacific Standard Time). The fastest way to reach us is by sending us message using our live chat, contact form, or via email help@parade.ca. You can also leave a message at at 604.687.7163 with your contact info, and we will get back to you as soon as we can.

 

Wholesale Requests

If you are interested in carrying Parade in your retail store, you can sign up at the wholesale link in the main menu and footer of the site, or send an email to grow@parade.ca.