FAQ

 

 

Shipping:

 How long does it take to process and ship an order?
Once your order is placed, we aim to process it within 24-72 hours. These times may be longer than usual during launches or sale periods, up to 7-10 business days depending on volume. 

Please expect between 7-14 business days for standard shipping within North America, 8-21 business days for International destinations. All shipping times are estimates, and not guarantees.

All orders are placed & processed via a secure payment gateway.

 

 Where will my order be sent from? 
All orders are shipped from Vancouver, Canada. US orders ship via USPS from Bellingham, WA with the help of our shipping partners at ChitChats.

 

What shipping options do you offer?

United States: 

We offer free shipping to the United States for orders over $49. Orders below the $49 cutoff are subject to a $5 flat rate shipping fee. Shipping cutoff is calculated after discounts and before taxes. 

*Please allow 1-2 business day to process before shipping.


Within Canada:

We offer free shipping within Canada for orders above $125. Orders below the $125 cutoff are subject to carrier-calculated shipping rates based on the weight and destination. Shipping cutoff is calculated from your subtotal - after discounts and before taxes. 

Carrier options include Canada Post, ICS, Fleet Optics, Purolator, and UPS.

*Please allow 1-2 business day to process before shipping. Up to 7 business days during launches and sales.

*All shipping times are estimates, and not guarantees. Due to major shipping delays across all couriers in Canada, we cannot guarantee delivery times.

International: 

We offer international shipping at a weight-based rate. The shipping rate will be calculated at checkout. 

International orders may be subject to duty or customs fees. Parade is not responsible for fees associated with international shipments. All owing duties or customs must be paid by the parcel recipient.

 

 

Order Info:

 Editing or Canceling an order

If you would like to edit or cancel an order, please email help@parade.ca and we will try our best to catch it prior to shipping.

We are unable to combine orders. If you’d like to combine two orders, please email us to cancel the orders, and then reorder all items together.

During sale periods - we are unable to edit orders once placed. If you need to change any order details, we will cancel the order on your behalf so you can place a new order with updated info and/or styles. 

Inventory

If for any reason, your selected merchandise is out of stock, we will inform you immediately via email. You will not be charged for any item that is out of stock, and we will remove and refund the item from your order.

If you have any questions regarding your order, please email us at help@parade.ca, and we will be happy to help you.


 

About our Products + Textiles: 

 GOTS Certification
GOTS stands for Global Organic Textile Standard. It is a globally recognized standard for the processing and production of textiles made from organic fibers. This certification ensures that our products meet strict environmental and social criteria at every stage of production, from the harvesting of the raw materials to the labeling of the final product. By choosing GOTS-certified products, you can trust that you are purchasing a product that not only meets the highest standards for organic materials but also promotes ethical and sustainable practices.
We take pride in our commitment to providing GOTS-certified products, which are produced under rigorous standards that help protect the environment, the workers who produce them, and ultimately, you and your little ones. 

 

 Our Dyes

At Parade, we are committed to using sustainable and eco-friendly practices in all aspects of our production process. That's why we use only GOTS certified, low impact dyes on our clothing. Low-impact dyes are dyes with a higher than average absorption rate (70%-80%, depending on the color). This means less water is required in the rinse process and less dye runs off in the water; therefore, the dyes have a lower impact on the environment. Unlike traditional dyes, low-impact dyes do not contain heavy metals (like chrome, copper, and zinc), nor do they require toxic chemical mordants to fix them to the fiber. Our low-impact dyes are not only better for the environment, but they also create beautiful, rich colors that will last for years to come.

Eco-friendly dyes are just as long lasting as the harmful dyes used on conventional products. However, they will fade if powerful detergents or bleaching agents are used.

Because there are no chemical color fixatives used in our clothing,  please do not mix dark colors with light ones for the first few washes. For the first wash, if you add ¼ cup of vinegar to the final rinse, this will help to set the color and resist fading or bleeding.
Tip! - when washing prints, you can turn them inside out during the first few washes to help lock in the colour.


 Our Cotton
Organic cotton is much stronger because it is not exposed to the weakening, harsh chemicals that commercially grown cotton is, therefore organic cotton will last many years, and can be handed down to many babies to come! 
That being said, organic cotton is a natural fiber and still prone to break down from external forces. Knees and elbows are not reinforced, and will wear when in repeated contact with rough surfaces - for example, during the crawling stage.  Interlock cotton may wear in the knees if baby is crawling on hard surfaces.  During this time it is recommended to use kneepads or legwarmers or something similar over the knees to protect your cotton garments.

 

 Print and Size Variations
At Parade, we take pride in the fact that all of our clothing is hand-sewn and printed. This means that each piece is unique and may have slight variations in sizing or prints. But we believe these variations are part of what makes our clothes so special!
Please allow for up to 5% variation in sizing due to the nature of cutting and sewing clothing by hand. We understand that finding the right fit is important, so we provide detailed size charts for each of our products to help you choose the right size. Keep in mind that all cotton fabrics will shrink, and organic cotton will shrink slightly more than processed cotton because it's not chemically treated. Shrinkage is worse for the lengths of the garments and is less noticeable in width. However, we've taken this into account in our designs, so our garments may look larger than non-organic garments before you wash them. 

 

Sizing + Care: 

 I’m unsure of what size I should order. 

To ensure that you get the best fit possible, please make sure to consult our size chart before placing your order. We're sorry, but we cannot accept returns for washed or worn garments due to sizing issues. If you're unsure about which size to choose, we always recommend sizing up as babies come in all shapes and sizes, and age is just a guide.

North American Women's Sizing:
XS: Size 0-4, Pant Size 24-26

S: sizes 4-6, Pant Size 27-29

M: sizes 8-10, Pant Size 30-32

L: sizes 12-14, Pant Size 33-36

XL: size 16-18, Pant Size 36-40

North American Men's/Unisex Pant Sizing:
Waist: XS: 28-30, S: 30-32, M: 32-34, L: 34-36, XL: 36-38
Inseam: XS: 31, S: 31.5, M: 31.75, L: 32.5, XL: 32.75

 

 How should I wash my garments? 

At Parade, we believe in creating clothing that is not only beautiful but also sustainable and long-lasting. To ensure that your garments stay looking their best, we recommend following these care instructions:

  • Wash cold and tumble dry low for best results and the least shrinkage. Conventional cotton apparel is generally treated with chemicals during finishing to reduce the shrinking effects of heat. Organic cotton is not chemically treated, so it will shrink slightly more than processed cotton. We take this into account in our designs, so our garments may look larger than non-organic garments before you wash them. Shrinkage is worse for the lengths of the garments and is less noticeable in width.
  • Organic dyes are just as long-lasting as the harmful dyes used on conventional products. However, they may fade if powerful detergents or bleaching agents are used. To prevent fading, please do not mix dark colors with light ones for the first few washes.
  • For the first wash, we recommend adding ¼ cup of vinegar to the final rinse to help set the color and resist fading or bleeding. When washing prints, you can turn them inside out during the first few washes to help lock in the color.

By following these simple care instructions, you can help ensure that your Parade garments look great and are hand-me-down worthy. 


Didn't find what you were looking for? 

- Initiate a Return

- I have a defective item.

- Contact us!