Shipping and Customer Service
Shipping
We are currently offering a Free Standard Shipping special on on all orders over $49, and a Flat Rate of $5 for all orders under $49, within continental USA. Free shipping specials are applied to subtotals after discounts are applied and before tax.
Please allow 2-3 business days for your order to be processed and shipped and calculate this into your shipping time.
All domestic orders are packed in Vancouver, BC, and are shipped via USPS, UPS, or Canada Post, unless requested otherwise. Orders shipped via USPS ship from Washington State. All international orders are sent from Vancouver, BC, via Canada Post.
Please allow 2-3 days for your order to be processed and shipped, and expect 7-10 business days for standard shipping within North America, 8-21 business days for international destinations - sometimes it will arrive sooner. We as the shipper, are not responsible for customs delays or duties owing into your country.
Retail orders typically ship within 2-3 business days of the order date, however, these times may lengthen at the time of a launch or sale due to increased volume.
All shipping times are estimates, and not guarantees. Once an order is fulfilled, and in the possession of the shipping company, it is out of our hands, and we are unable to make any changes or cancelations.
We offer a Weight Based Shipping Rates to all international destinations outside of Canada and the USA.
Backorder/pre-order items
Items available for backorder/pre-order will have an estimated ship date listed on the product page (i.e. Shipping March 15!), when selecting the specific style. Please note these dates could vary up to 1 week, and are only estimates. We aim to provide up-to-date information on delivery dates. If your order includes backordered/pre-ordered items, we will ship your entire order together, unless otherwise requested.
If you have any questions regarding your order, please email us at help@parade.ca, and we will be happy to help you.
Cancelling or Editing an Order
If you would like to change or cancel an order, please contact us at help@parade.ca asap. We will do our best to make necessary changes, however we cannot make any guarantees - it will depend on whether we can catch the order before it is fulfilled.
We are unable to combine orders. If you’d like to combine two orders, please email us to cancel the orders, and then reorder all items together.
Order info
All orders are placed & processed via a secure payment gateway.
Inventory Issues
If, for any reason, your selected merchandise is out of stock, we will inform you immediately via email. You will not be charged for any item that is out of stock, and we can remove and refund the item from your order or make a substitution. If we do not hear back from you about your preference within 48 hours, we will remove and refund the out of stock item from your order, and ship the remainder.
If you have any questions regarding your order, please email us at help@parade.ca, and we will be happy to help you.
Wholesale Customers
Please see wholesale account for shipping rates & specials. International customers outside of North America please contact us for quotes.
Wholesale Requests
If you are interested in becoming a Parade sales representative or carrying Parade in your retail store, you can apply at the Wholesale link in the footer of our site, or send an email to grow@parade.ca.
Contact Us
We are available to answer any questions you may have, Monday to Friday, 10am to 5pm (Pacific Time). The fastest way to reach us is by sending us message via our live chat, or emailing us at help@parade.ca.
Privacy and Security
Your privacy is important to us. We will never sell customer information to other companies or individuals and all credit card information is processed through Shopify and Paypal. All personal information remains confidential and is used for internal purposes only. All online orders are placed & processed via a secure site.