Returns

 

If you'd like to initiate a return, please email us at help@parade.ca

  • Please include your name, order number, and items you'd like to return and we'll be in touch asap!

  • We accept online returns within 14 days of delivery. To qualify for a return, the item must be in new condition, with tags attached (or in the original packaging), unwashed, unworn, and without stains.

  • We cannot refund the original shipping and handling charges. 

  • As a small business we are unable to offer prepaid return labels - you will be responsible for the cost of shipping the product back to us.

  • We recommend using a trackable shipping service for returns and keeping your tracking number on file. If an item is lost in transit, it is the buyer's responsibility.

  • We will process your return within three weeks of receiving it at our headquarters. Refunds typically take 3-10 business days to process through your original form of payment, but this may vary depending on the payment processor.

 

Parade Returns FAQ

 I want to return an item that was gifted to me

We gladly accept gift returns within 30 days of the purchase date. If you received a gift and would like to exchange it for store credit, please email us at help@parade.ca with your gift receipt or order number and the item you wish to return. All regular return policies apply - the item must be in new condition, with tags attached (or in the original packaging), unwashed, unworn, and without stains.

If you are returning the item by mail, you will be responsible for the shipping costs.

 

 US Returns
In order to keep return shipping costs low for our US customers, we provide a domestic address for US returns. However, please allow for an additional week of processing time, as this domestic address is a forwarding facility that ensures a smooth and efficient return process.

To avoid any issues, please make sure to send your return to the designated US address. If parcels are sent directly to our Canadian address and incur customs charges, they will be rejected and returned to you. Unfortunately, we are unable to compensate you for any additional shipping charges in this case.